What Payment Types do you Accept?
We accept Paypal, Money Orders, Cashiers' Checks or Personal Checks.
Do keep in mind that if you send a money order or cashiers' check that we will wait for payment to clear before we process your order.
How Much is Shipping and How do you Ship?
Shipping charges vary due to the item, destination and service used. Please see each individual listing for specific shipping charges.
If you live outside of the Continental US and would like to receive our products, please contact us for a shipping quote.
We use USPS, UPS, FedEx, DHL and other shipping companies depending of the size of your order and the destination.
What Happens After I Place an Order With You?
Once we have confirmed that your payment has cleared, your order will be processed. After processing is complete, your bedding set will be sent out from our shipping center.
We will send you emails letting you know exactly where your order is and what is happening. Once we do receive the tracking number from UPS, we will also send that to you as well so you will know exactly when to expect your bedding set.
As always, feel free to contact us at any time with any questions you may have.
What do I do if There is a Problem With my Order?
Please contact us right away! We stand behind our products 100%!
If there is a manufacturer defect, we will have the item exchanged and sent back to you. Please contact us as you will need an RA number in order to do this.
If the item has been damaged during shipment, please take a picture of the item ASAP and send that pic to us as we will be able to file a complaint with the shipping company and get your a replacement sent right away.
We do not offer cash refunds. We only offer exchanges in these circumstances.
We do not honor buyer's remorse return requests.
Please do contact us IMMEDIATELY if there is an issue with your order as there are time restraints involved with the exchange policies.
We want you to be completely satisfied with your shopping experience, and we will do everything in our power to see that is done.
Are All Your Items Shipped from the USA?
Most of our items are yes. We do have some bedding and home decor items that do ship directly from one of our manufacturers in China. This will be stated in the listings along with the expected shipping times and prices.
Do You Combine Shipping Charges?
Yes! As long as the items ship from the same warehouses, we will be more than happy to combine shipping!
We do have several warehouses throughout the US and Overseas, so if the item you choose come from different places, we unfortunately cannot combine shipping charges as we are also being charged as well.
Some of our items do offer free shipping. So do take note of that!
Do You Ship Internationally and Do You Pay Customs Fees?
We do ship worldwide and we also in some cases ship to APO/FPO military destinations. Please double check with us before committing to this.
We do not pay customs fees or taxes to import items into your country. We also strongly suggest that you contact your customs department to see if our items can be imported into your country before you place an order with us. We cannot be held responsible for items we ship to you that are being held at your customs facility due to the inability for them to enter your country, so do please do your homework!
Any customs fees, taxes or fees to send items back to our country is the sole responsibility of the buyer.
Do You Offer Refunds or Exchanges on Personalized Items?
Unfortunately, no we do not offer refunds on these types of orders.
Unless there is an error with the personalization that is our mistake, we do not honor refunds/exchanges on these items due to the nature of the product and orders. If there is an error on our part, we will correct it and get the new one our immediately at no cost.
Please be careful when sending your personalizations to us as we use what you send EXACTLY. Please read the instructions for personalizations that are printed within each listing. The font shown in each pic is the only one we use. If you send your personalization in ALL CAPS, that is what you will get. We will double check with you via email or ecrater's message system to make sure your personalization is correct. Our engravers do work quickly, so if any changes need to be made once the item has been engraved/sewn, there will be a 25% change fee charged. We usually get things done within the first 24 hours of the order being made. Yes, we do work that fast! So again, please be sure of what you send is is correct.
If you have any questions, please ask BEFORE you place the order so you do understand the process.