We ship anywhere in the world. Please contact us for a shipping quote if you live outside of the continental US or if you are interested in expedited shipping services. My suppliers do not directly ship overseas; so I do have the item shipped to me initially, and then I ship it overseas. There is no extra charge for this service. It does add to the shipping time frame though. Usually, it does take an additional 3 to 4 weeks to receive the items overseas.
We accept Paypal, money orders and cashiers' checks. If sending a money order or cashiers' check, please do so promptly as we cannot ship your items until payment has cleared our bank.
We only accept exchanges if there is a manufacturer defect. If you do need to return an item, please contact us first as you will need an RA number and detailed instructions. Return shipping charges are the responsibility of the purchaser and original shipping charges, if any, are not refundable.
Regarding personalized items:
Unless there is an error with the personalization that is our mistake, we do not honor refunds/exchanges on these items due to the nature of the product and orders. If there is an error on our part, we will correct it and get the new one our immediately at no cost.
Please be careful when sending your personalizations to us as we use what you send EXACTLY. Please read the instructions for personalizations that are printed within each listing. The font shown in each pic is the only one we use. If you send your personalization in ALL CAPS, that is what you will get. We will double check with you via email or ecrater's message system to make sure your personalization is correct. Our engravers do work quickly, so if any changes need to be made once the item has been engraved/sewn, there will be a 25% change fee charged. We usually get things done within the first 24 hours of the order being made. Yes, we do work that fast! So again, please be sure of what you send is is correct.
If you have any questions, please ask BEFORE you place the order so you do understand the process.
Always feel free to contact me with any questions or concerns. Enjoy your shopping experience and thank you again for visiting irresistible-elegance!